Starfish Travel Corporation Team

When it comes to customer service during delays, airlines fall short, according to new study from AirHelp, the largest air passenger rights organization in the world. Customers gave airlines a satisfaction rating of 3.13 out of 10 for the care they received. In order to better understand the expenses and experience of a flight disruption, AirHelp polled 1,363 passengers who had experienced a substantial disruption. Over 60 nations, including the EU, USA, UK, and Brazil, sent responses. Effect on Travelers According to the survey, travelers’ top issue is having to wait for extended periods of time; 73% of respondents rated this as a major source of annoyance. Arriving at their destination at an inconvenient hour and feeling anxious come in second and third place, with 71% and 68% of respondents, respectively, expressing extreme frustration with these issues. Passengers have surely faced travel delays recently due to continuous labor disputes, strikes, and technical issues. According to AirHelp, major flight delays cost passengers an incredible €362.50 on average. 72% of individuals questioned spent money they hadn’t intended to, with alternative travel, food and drink, and lodging representing the top outgoings. 46% of passengers experienced financial losses as a result of disruptions, including lost wages and non-refundable expenses for things like lodging. Airlines’ Obligation to Take Care The research by AirHelp showed that although many airlines offer some form of care to passengers, more people are left without it. Only 37% of passengers questioned reported receiving basic care during their disruption, such as food and water, and 15% of them only got this care after requesting it from the airline. There is a lot of space for improvement as only 17% of customers who were delayed and 14% of passengers who had their flight cancelled thought the airline had given them enough information. Over 20 million passengers experienced disruptions in the UK alone in July and August of this year, with over 892,000 air travelers experiencing flight cancellations. While airlines often offer passengers with flight cancellations money or alternate flights, a closer examination of cancellations indicated that 17% of survey participants received neither. Passengers’ Rights Information There still needs to be more done to ensure that passengers are aware of their rights, even though most airlines are becoming more aggressive with their communications. 82% of respondents who were asked if the airline advised them of their rights as air passengers at any stage during their disruption said no. However, it was shown that proactive caregiving was the best strategy to enhance the passenger experience, with remuneration and adequate information having the biggest beneficial effects on satisfaction. According to a report by AirHelp, airlines may increase customer satisfaction by 60% by promptly giving customers enough information about the disturbance. “Dealing with the unpredictable nature of air travel is never easy, especially when considering strikes and other unforeseen disruptions that are out of our control,” says Tomasz Pawliszyn, CEO of AirHelp. At AirHelp, we strive to do more than simply inform passengers of their rights and assist them in exercising them in the event of delays and cancellations. Instead, we want to collaborate with airlines to make sure that passengers have a positive travel experience overall. Companies can use the survey’s findings to pinpoint areas for improvement, with a particular focus on better and more timely communication.Source- Travel dailyLink- https://www.traveldailymedia.com/airhelp-survey-what-does-flight-disruption-cost-passengers/

The extended relationship with Booking.com, a well-known international online travel platform, was announced by GIATA, a recognized leader in static descriptive content solutions for the travel sector. Users of GIATA DRIVE are now able to easily upload their photographs to their Booking.com accounts thanks to this integration. Existing customers can benefit from this new functionality by connecting directly through the GIATA DRIVE interface with only a single click on the distinctive “Booking.com Quick Connect” icon. The best hotel content management platform is GIATA DRIVE, which streamlines and automates the process of organizing and delivering hotel content. Users of the platform can share their photos, information, and facilities through more than 20,000 sales channels in more than 70 nations. Leading tour operators in Germany, Austria, and Switzerland may effectively push content with GIATA DRIVE, which offers direct access to the most important reservation systems. According to the article, Booking.com has “partnered with IcePortal, Leonardo, and GIATA and have seen immediate adoption at scale” for photo management. In order to increase reservations and enhance the visitor experience, resorts can manage images and reviews directly from their preferred platform by partnering with specialized companies. “Booking.com has partnered with GIATA for a very long time. The procedure of maintaining and distributing hotel photographs in real-time to Booking.com has now been much simplified as a result of our cooperation’s expansion beyond hotel mapping into content distribution, according to Kalina Nikolova, Business Development Director of GIATA. We take great pride in being one of their key connection partners and collaborating closely to achieve our aim of presenting the hotel to a user in its best possible light. Source- Travel dailyLink- https://www.traveldailymedia.com/booking-com-chooses-giata-as-one-of-its-first-providers-for-photo-management/

Geneva, the smallest metropolis in the world, epitomizes the phrase “small but mighty,” and its accessibility from the UK and variety of activities make it the ideal destination for a long weekend. Geneva is a terrific choice for a fun-filled city trip this fall since it simultaneously offers the cosmopolitan bustle of a big metropolis and the peace of a small village. In addition to the city’s famous Jet d’Eau, the world of fine watchmaking, and the variety of international organizations, there are many undiscovered gems that draw tourists to Geneva repeatedly. Visitors to the city have an almost limitless choice of cultural institutions to explore because it is home to over 60 museums and galleries. Everyone may learn something new during a vacation to Geneva, whether it’s diving deeply into the history of the Protestant Reformation at the International Museum of the Reformation or letting their inner scientist out at the CERN. Use the freshly introduced “Heritage and Wine” tour to learn about Geneva’s vibrant local wine offering while also learning about the city’s rich cultural past. The guided tour gives visitors the chance to learn about some of Geneva’s most significant historical sites while strolling around the old town, followed by tastings of four regional grape varieties from some of the best vineyards in the area. With 11 Michelin stars and the largest diversity of cuisines in Switzerland—more than 140—Geneva’s restaurants provide, foodies will be enthralled by the city’s extraordinary assortment of culinary delights. The two-Michelin-starred Domaine de Châteauvieux is a must-visit for fans of fine dining, and Tsé Fung, the only Michelin-starred Chinese restaurant in Switzerland, is the place to go for a dining experience with a worldwide perspective. With access to eight of the city’s most renowned chocolatiers within a 24-hour period, Geneva Tourism’s Choco Pass will be sure to appease any sweet craving after a hearty lunch at one of the city’s 1,800 cafés and restaurants. The City Pass from Geneva Tourism, which can be purchased for 24, 48, or 72 hours, gives visitors access to more than 60 of the city’s activities for free or at a reduced price. Additionally, the permits grant free access to the city’s public transportation system, making traveling around that much simpler—essential for a busy weekend! Source- Travel dailyLink- https://www.traveldailymedia.com/enjoy-a-big-weekend-in-the-worlds-smallest-metropolis-geneva-tourism/

The legendary party town of Magaluf is going to show off its cultural side during the annual Festival Literatura Expandia Magaluf (FLEM), which runs from Thursday, October 5, through Sunday, October 8, in 2018. This cultural festival, now in its third year, illustrates the changing perception of Magaluf and shows that the dynamic town is more than just a destination for package vacations and partying. FLEM is a special partnership between rata corner, Palma’s most innovative cultural space, and INNSiDE by Melia, an innovative hospitality brand. Together, they want to transform regional culture by providing a cutting-edge and powerful mix of workshops, discussions, concerts, and immersive events with a diverse lineup of writers, artists, musicians, and creatives from across the world. At the design hotel INNSiDE Calviá Beach, creatives gather for four days to share their experiences and thoughts with locals and visitors from around the world. The lineup consists of: Author of the bestselling book Call Me By Your Name, André AcimanNotes to Self, by renowned Irish author and professor Emilie Pine, was widely praised. Eve Fairbanks, an American author and former activist who is now a compelling radio showPopular Spanish author, director, and filmmaker David Trueba Bringing cultural closer to new audiences, FLEM 2023 participants can anticipate seeing: Immersive workshops: Take part in stimulating, immersive classes that foster creativity and give artists a stage to express themselves.Educative panels: delve into the complexities of your craft with renowned international artists, writers, and creatives.Engaging performances: Throughout the weekend, enjoy a wide variety of musical performances, from electric DJ sets to acoustic performances with the ocean as a backdrop.Events that are immersive and interactive, covering the arts, books, music, and literature, and that question norms and celebrate the spirit of creation Source- Travel dailyLink- https://www.traveldailymedia.com/magaluf-mallorca-hosts-the-third-annual-magaluf-literature-festival-from-5th-to-8th-october/

A renowned Asian hospitality company, ONYX Hospitality Group, is honored to commemorate the 20th anniversary of its venerable Italian restaurant brand, Prego, with a cutting-edge culinary menu that fits with the group’s development into new regions. The growth of the Prego brand fits in perfectly with ONYX’s dedication to providing innovative and modern eating experiences across its expanding portfolio in Southeast Asia and elsewhere. Prego, which embodies dining in the traditional Italian trattoria style, has gained popularity among foodies and is praised for its upscale atmosphere and gastronomic comfort. Prego has been enticing customers with its blend of wood-fired pizzas, homemade pasta, and bright seafood concoctions for the past two decades. All of these dishes are painstakingly handcrafted by resident chef Marco Boscaini. Chef Marco’s passionate commitment to artisanal elegance and Italy’s illustrious culinary tradition is evident in every delectable bite. The 20th anniversary of Prego, according to chef Marco Boscaini, “reflects our steadfast commitment to delivering an authentic Italian dining experience.” As we celebrate, we feel blessed to have shared our intense love of Italian food in so many different places, from the serene islands of the Maldives to the mesmerizing shores of Koh Samui. In every particular location, our journey has been a fascinating blend of innovation and tradition, shaping our services and enhancing our legacy. Prego’s influence has grown beyond its Amari Koh Samui flagship location to include Bangkok, Pattaya, and Phuket. Introducing the newest edition, Pregolino. Dubbed “Baby Prego,” this endearing extension of the Prego line made its debut at Amari Raaya Maldives. Pregolino expertly combines the breathtaking Maldivian setting with genuine Italian culinary talent. Pregolino provides an intriguing selection of antipasti, spaghetti, pizzas, and more in a welcoming café-style setting. A well-stocked bar, soulful acoustic music, convivial communal seating, and a carefully curated menu of traditional Italian drinks and wines are all provided for guests. “Prego’s anniversary celebration this year is especially significant because we’re launching an enhanced F&B concept to mark the occasion. According to Yuthachai Charanachitte, CEO of ONYX Hospitality Group, “Prego’s unwavering popularity, combined with its culinary innovation, expansion to Bangkok, Pattaya, Phuket, and the introduction of Pregolino in the Maldives, underscores our commitment to delivering extraordinary experiences to our patrons. The growth and diversity of Prego effectively demonstrate ONYX Hospitality Group’s unwavering commitment to providing unmatched hospitality experiences that resonant with the shifting preferences of international travelers. Source- Travel dailyLink- https://www.traveldailymedia.com/pregos-culinary-journey-continues-celebrating-20-years-of-excellence-and-global-expansion/

Connect Conference Centre, often known as “C3,” will now be managed and operated by ASM Global. This is the second addition to the company’s Dubai portfolio, which also includes the renowned Coca-Cola Arena, which it launched in 2019. Additionally, it adds to the world’s largest portfolio of conference and convention facilities.The C3 building, which is a part of Expo City Dubai, has undergone a remarkable repositioning after serving as the Opportunity Pavilion during the illustrious Expo 2020. As part of the upcoming COP28, which will take place in Expo City Dubai from November 30 to December 12, 2023, C3 is prepared to play a crucial role in hosting a variety of meetings, conferences, and cultural gatherings. A distinctive, customizable space, C3 is a welcome addition to Dubai’s mid-sized venue market and opens up even more interesting alternatives for business, entertainment, and community events at Expo City Dubai, according to Sholto Douglas-Home, chief sales and marcoms officer. We anticipate seeing the Opportunity Pavilion come to life once more as a vibrant hub in our expanding city because it was a well-liked destination during Expo 2020. This endeavor highlights ASM Global’s steadfast commitment to growing our footprint in the MENA area, according to Harvey Lister, chairman and chief executive of ASM Global’s APAC division. Our goals are perfectly in line with the UAE’s ongoing expansion and quest of excellence in the live events industry. We are leaders in spotting this potential in a complex that is continually growing, and we anxiously anticipate new growth chances. The location’s extraordinary adaptability enables it to accommodate a variety of events, from summits, conferences, and meetings to exciting live entertainment performances and upscale corporate events. According to Lister, C3’s importance goes beyond its services and will play a crucial part in the company’s future regional operations and event schedule. In addition to paving the way for future expansion plans within Expo City Dubai, ASM Global’s recent achievement in acquiring the management and operations rights for this venue also prepares the way for a wider growth strategy across the UAE and the Middle East. Shakir’s Exhibition World Bahrain, Jeddah Arena Airport City, and International Convention Centre Jeddah Airport City are some of the other Middle Eastern venues run by ASM Global. Source- Travel dailyLink- https://www.traveldailymedia.com/asm-global-named-operator-of-dubais-connect-conference-centre/

A new premium travel lifestyle brand that will be sold internationally has been unveiled by Cathay Pacific. The goal of the brand will be to promote a travel-centric way of life under the “Cathay” banner. Cathay will now function as the airline’s division while Cathay Pacific will remain the global umbrella moniker. According to Ronald Lam, CEO of Cathay, “this month of September marks 77 years since the Cathay story first began with a single Douglas DC-3 aircraft dubbed “Betsy” and a drive to connect the world and its people.” Both our company and the preferences and needs of our customers have changed. By changing our name to Cathay, we’ve ushered in an exhilarating new age that reflects our commitment to the traveler and our aspiration to become “one of the world’s greatest service brands.” Consumers can find exciting new options for dining, lodging, and spa services everywhere. Cathay has launched its first global advertising campaign in three years, Feels Good To Move, to signal the start of its global expansion and highlight the brand’s goal of assisting customers in taking the next step in their life. Every piece of content in the campaign is a powerful call to action that celebrates humanity’s intrinsic drive to move, starting with our first pulse. Edward Bell, general manager of brand, insights, and marketing communications at Cathay, said the ad “gets right to the heart of why Cathay exists as a premium travel lifestyle brand—a brand that seeks to enable us to live the premium travel lifestyle every day.” Since our founding, “Cathay has always been about forward progress.”We are naturally restless beings. This advertisement “celebrates the joy of movement.” The Chinese mainland, Hong Kong, and 22 additional markets in Asia, Oceania, and the Americas (such as Australia, New Zealand, the Middle East, Africa, Europe, and the Americas) all see the launch of Cathay. Source- Travel dailyLink- https://www.traveldailymedia.com/cathay-pacific-launches-premium-lifestyle-brand-cathay/

Ambitious UAE nationals are invited to stop by The Emirates Group’s interactive booth at the 2023 Ru’ya, Careers UAE Redefined, which will take place from September 19–21 at the World Trade Center in Dubai. Through Ru’ya, the Group will provide skilled Emiratis with a range of career options in travel and aviation, for everyone from seasoned professionals to recent graduates and college students. The National Cadet Pilot Program, the Aircraft Maintenance Engineering License (AMEL) Program, and the IT Scholarship Program are all scholarship programs available to university graduates. Jobs in Airport Services, Contact Center, and Emirates cabin crew are open to high school graduates. There are also chances to enroll in the SkyCargo Acceleration Program and the dnata Maintenance Supervisor Program. Candidates with a high school diploma can also participate in digital on-site interviews at one of the four interview pods built into the Emirates Group’s creative stand. The Group is also looking for talent for its tailored Graduate and Outstation Programmes, and it is providing undergraduates with internship opportunities to help them prepare for the professional work environment that will help them succeed in the future. The Emirates Group’s Emiratisation team actively participates in career fairs all around the UAE with the goal of accelerating the hiring of local talent through meaningful interactions with the community, providing inspiration, and providing in-depth knowledge of employment trends. The Emirates Group’s continued participation in Ru’ya, Careers UAE redefined, over the years is a testament of the value placed on the platform for connecting the company with Emirati job seekers and creating opportunity bridges. The Group’s unwavering dedication to the Emiratisation Strategy is demonstrated by its ongoing efforts to cultivate fruitful collaborations and choose special programs for the Group’s Emirati workforce that guarantee their continuous growth and development. The Emirates Group has already signed Memorandums of Understanding (MoUs) with three partners to deliver programs that improve the skills and competitiveness of UAE nationals from various business units and roles. These partners are Rochester Institute of Technology (RIT) Dubai, PwC Academy Dubai, and Microsoft. The Group has also introduced a number of development initiatives, such as the UAE Talent Acceleration Initiative, which offers a selection of initiatives specifically created to foster the growth of top-performing UAE National Talent in the Emirates and dnata Group firms. The Emirates Group, one of the top employers in the UAE, is made up of dnata, a top international provider of air and travel services, and Emirates, the largest international airline with a presence in more than 140 cities worldwide. Source- Travel dailyLink- https://www.traveldailymedia.com/the-emirates-group-returns-to-ruya-with-unique-career-opportunities-in-travel-and-aviation/

The iconic 5-star luxury hotel Steigenberger Hotel Doha, located in the center of Doha, is happy to announce an exclusive package for GCC citizens wishing to enhance their F1 experience with a touch of elegance and opulence. The Steigenberger Doha’s F1 package, available for as little as QAR 750, includes an overnight stay for two people, free breakfast and dinner at the hotel’s specialty restaurant, Crust, free mocktails at the Sundeck Pool Bar, and a 30% discount on all spa services at the venue’s lavish Opal Spa. The special F1 package at the Steigenberger Hotel Doha seeks to give its guests an extraordinary Grand Prix weekend by fusing exhilarating race action with unmatched comfort and grandeur in the city where speed meets speed and luxury. Visitors can anticipate being immersed in an exciting and exquisite ambiance as soon as they arrive, capturing the Grand Prix’s high-energy mood while simultaneously relishing in the serene luxury for which Steigenberger is renowned. “Steigenberger Hotel Doha is thrilled to unveil the exclusive F1 package that encapsulates the very best our city and hotel have to offer,” said Sherief Abouelmagd, General Manager at Steigenberger Hotel Doha. “As the city of Doha prepares to host the highly anticipated Formula 1 Grand Prix,” he continued. “Like Doha itself, the Grand Prix is more than just a competition; it’s a display of invention, speed, and excitement. With a combination of the high-octane thrills of the racetrack and the grandeur and cultural diversity that are the characteristics of Qatari hospitality, our F1 overnight stay package strives to bring this harmony to our esteemed guests. This is an invitation to see Doha in all its splendor, not simply a race weekend. The Formula 1 Grand Prix Package at the Steigenberger Hotel Doha is more than just a deal; it’s a symbol of the extravagant and thrilling lifestyle that Doha and the hotel each exclusively provide. As Doha prepares to host a weekend of speed, thrills, and luxury, Steigenberger Hotel Doha extends an invitation to GCC citizens to take part in this unique event and enjoy its first-rate services. Early reservations are necessary for those who want to enjoy the Grand Prix weekend in the height of luxury because availability is limited. A once-in-a-lifetime chance to enjoy sport, culture, and the art of hospitality is provided by this package, all against the stunning backdrop of Doha’s luminous cityscape. Source- Travel dailyLink- https://www.traveldailymedia.com/steigenberger-unveils-the-ultimate-f1-package-for-gcc-residents/