SITA is updating the 400 self-service kiosks now operated by the Air France-KLM Group in Amsterdam’s Schiphol airport, Paris’ Charles de Gaulle airport, and other European major airports to include new passenger features including contactless and smartphone payments.
In order to digitise the passenger experience, Air France-KLM’s self-service offering would be nothing without its kiosks. The great majority of travellers rely on these touchpoints to plan their journey and hasten the check-in procedure. The SITA Flex platform, which enables seamless connectivity with mobile devices, is built into the new SITA kiosks, which will provide improved payment options.
Air France-KLM can adapt the kiosk to its particular customer needs without adding complexity or expense by using SITA’s standard TS6 kiosks. The airline group can replace and modify individual components thanks to the TS6 modular design, assuring the durability of the kiosks and making it simpler for Air France-KLM to add new capabilities, like biometrics, in the future.
The new kiosks also feature SITA Common Use Payment Service, which accepts supplementary fees via contactless cards, cellphones, and Payment Card Industry (PCI) compatible chip and pin terminals. In accordance with Payment Card Industry standards, this permits compliance with the EU PSD2 SCA law and the provision of end-to-end encryption of payment data. This enables airports and airlines to lessen their PCI obligations while providing more payment options to customers.
“Today, our check-in kiosks across our hubs in Charles de Gaulle and Schiphol airports are a crucial part of our self-service offering to our passengers,” said Pierre-Olivier Bandet, EVP Information Systems at Air France-KLM. We require a fleet of dependable, always accessible, and user-friendly kiosks to deliver this. SITA has met all three objectives.
“With a continued increase in passenger volumes, digitalizing the passenger journey with new self-service options will be essential,” said Sergio Colella, president of SITA for Europe. Passengers will have more control over their journey and the movement of people through the airport will be streamlined as a result. I’m glad we were able to provide Air France-KLM with a scalable solution to fulfil their passenger demand.
Source- Travel daily